Razz'm Frazz'm.

Ugh. Today was about people being obnoxious.

We have a new Via out this week that we are supposed to sell as much as possible. I'm covering drive-thru while someone's on break. They order iced coffees with caramel, and the new via is Iced Caramel Via--seems like an easy sell, right?

Me: Hi there! Have you heard about our new promotion we have right now? *sell sell sell* AND today is the last day that we're giving away a free tall beverage if you buy a package, so your son's tall apple juice could be free!
Customer: Make one of my grande drinks free and it's a deal.
Me: ...Unnnfortunately, I'm not allowed to do that.
Customer's Wife: Wait, would this help you out, like, do you need to sell a certain amount?
Me: Yeah, actually, we're hoping to sell five more by the end of the night. *hopeful!*
Customer's Wife: Hmm...could we trade this for it? *holds up OPENED box of regular (not iced) Caramel Via*
Me: ...I'm sorry, I can't do that.
Customer's Wife: Okay. Never mind then.

ARGH. I'm sorry the FREE DRINK we're offering isn't good enough for you, and I'm sorry I'm not allowed to take an OPENED PACKAGE OF A DIFFERENT PRODUCT in exchange for something I just told you we have to SELL.

I'd say I want to know who ever told these people that they were better than anyone else...but oh wait. It's Starbucks. We probably did.

Also I had the giant metal ice scoop fall from the top of the ice machine onto my thumb. OW.

If you'll excuse me, it's time for dinner and True Blood and Torchwood...