Grumble.

I woke up today feeling much better than anticipated, and traipsed on in to work. I regretted it almost immediately, when I blew my nose, my right ear popped, and I had to grab the counter to stop from falling over...for the next 30 seconds.

After that, I was mostly okay.

There was one gem of a customer who keeps making my blood boil. She ordered an Iced Venti Soy Green Tea Latte. I charged her for it, then made an Iced Grande Soy Green Tea Latte. Brought it to the drive-thru window, she shook her head and said she ordered a venti. I immediately apologized, turned, and proceeded to make the fasted Iced Venti Soy Green Tea Latte of my life. I opened the drive-thru window to find the receipt in my face, her finger pointing at it as she informed me that I charged her for a Venti. I acknowledged that I had, apologized again, and explained that I just made the wrong size and here was the right one, so sorry about that, smile smile smile.

"You know, this happens all the time when I come here. This is the third time this has happened, the third time you [insert pointing] made it wrong. I think the next time I should get a free drink."

...

"I...let me get my supervisor."

I asked L to get the customer a free drink coupon, explained why, and got the response of "Wait, she ordered a venti? I thought she said grande, too!" The honestly helped me to be able to make the next customers' drinks without going into a rage.

Did I mention this was lunch rush? Did I mention that the only other time I remember her coming through was another lunch rush? Did I mention that this happens fairly often, not just to me, and that none of us are completely perfect robots OR incompetent morons but fallible human beings?

Grumble grumble grumble.

Tomorrow is five hours of corporate Experience training over in Goshen, about half an hour away. From what I've been told, it'll be a mixture of listening to lecture, watching videos, tasting, and maybe even practice(???). I'm to wear my uniform, and bring my apron "just in case." I'm apprehensive, but hey--it's only five hours, and it's paid, and I get to taste things, and then I get a pretty little pin that says I'm certified. What is there to argue with?

The rest of the evening will be reading and/or watching TV, with home made tacos for dinner somewhere in there. Yum!